Why is My eero Not Connecting to Internet During Setup?
Is your eero not connecting to internet during setup? There can be several reasons that are stopping this connection. We have covered solutions for this issue taking into account all the factors that can hinder the connection process. We suggest you apply the solutions one by one and check if you can connect eero to the internet and carry out the eero WiFi mesh setup or not.
Eero Not Connecting to Internet During Setup: Fixed
Before anything else, run an Ethernet cable from the internet modem to the PC directly and check if the internet connection is working fine or not. In case you have trouble connecting to the internet then getting in touch with your ISP is recommended.
If the internet works fine then go ahead and execute the solutions mentioned ahead.
Check the Ethernet Cable
The Ethernet cable that you are using to connect the eero gateway to the internet modem should be in good condition. Make sure that you are using the same cable provided in the box. Besides, check that the cable is properly inserted into the ports on both devices. We suggest you remove the cable and make the connection once again by cleaning the ports.
While forming the connection you should use the right ports. Know that the cable needs to be inserted into WAN or Internet port on the modem. In case it is a modem-router combo then use the LAN port.
Reboot eero Gateway
- Power off eero gateway and remove the power cable.
- Wait for some time now.
- Plug back the power cable and turn eero on.
- Try to make internet connection and see if this helps.
Power Cycle and Follow Right Sequence
- Power off your internet modem and unplug it from its wall outlet.
- If you have a battery-operated modem, then power it off and remove the batteries.
- Turn off the eero gateway as well.
Now, make sure that you are following the right sequence while connecting the devices.
- Plug in and supply power to eero.
- Wait for 5 minutes and let it completely power up.
- Now, insert the Ethernet cable into WAN/Internet port on the modem and LAN port on the eero gateway.
- Power on the internet modem now and wait till it is fully booted up.
Eero should be connected to the internet now and you should be able to set it up using the eero app without any worries. You can now connect to its internet on various devices.
Reset eero Gateway
If you are having issues to connect eero and set it up then you should reset it once and then try to connect it once again. To reset eero, remove the Ethernet cable connected to it first. After that, press the Reset button inside a pinhole with the help of a sharp object with pointed end. You need to keep the button held for some time and release it. Wait for some time. The eero gateway has the default settings restored on it. You should have no trouble connecting it to the internet and set it up.
Conclusion
eero not connecting to internet during setup is a common problem experienced by users. However, you can easily fix the problem by applying the solutions discussed in this post.